Customer Care
Check Order Status
After adding details to your order, the tracking information, the order status and tracking details will appear in your account section and an email sent verifying your order details.
Shipping Information
We offer free shipping throughout the United States on all orders over $50. For our international customers, orders over $100 are shipped free of charge. However, the flat rate for shipping within the United States is $5.00, and $10 for customers outside of the United States. Shipping on returned items are paid by the buyer. Estimated delivery date will be noted on the product page and at checkout.
Ordering Guidelines
1. Review Cart – The first stage of the shopping cart process is to review the products that are in your cart. Use the “Quantity” column to remove or change the quantity of a product. Click “Return to Shopping” to continue shopping or continue to the checkout page.
2. Shipping Method – Select the shipping method you would like. Then click “Continue to proceed to the billing Information”.
3. Billing Information – Please note that the information you enter here must be the same as that associated with your credit card. For example, you must use the correct billing address. (This is the address where your credit card statement is sent.). To ensure that your order is properly processed, please enter a valid email address and phone number.
If your billing information is the same as your shipping information, then leave the box checked and click “Continue to Payment Method”.
If your billing information is different from your shipping information, then uncheck the box and fill in the billing information. Then click “Continue to Payment Method”.
4. Payment Method – If using a credit/debit card for payment then enter your credit card number, Expiration Date and CVV Code.
Next click “Submit Payment”.
If using PayPal for payment, then click on the PayPal tab and then click “Continue to PayPal”.
5. Finalize Your Order -This is a very important step. Your payment has been processed but you now must click the “Finalize Your Order” button to complete the shopping cart process.
All orders will receive a confirmation email.
How Do I Know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.