Colanes, LLC ships orders throughout the United States and offers free standard shipping on U.S. orders. Orders are typically processed within 3–5 business days and shipped using a reliable carrier. Customers will receive tracking information when their order ships.
International orders may be available and are subject to applicable shipping charges, customs fees, and delivery requirements.
We want you to be satisfied with your purchase. Colanes accepts eligible returns within 30 days of delivery.
To qualify for a return, items must be unused, unworn, and in their original condition and packaging, with any tags attached. Certain intimate apparel, personal-care products, or other hygiene-sensitive items may not be eligible for return unless they arrive damaged or defective.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges, if applicable, may be non-refundable.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order information and photographs of the item. We will work with you to resolve the issue.
Colanes reserves the right to refuse returns that do not meet the conditions outlined in this policy.